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The Zetter Privacy Policy

Zorca Hospitality Ltd, trading as The Zetter (Web), its licensees, franchisees, associates, parents, subsidiaries and affiliates (collectively “Zorca Hospitality Ltd”,  ”The Zetter” or We) are committed to protecting and respecting your privacy.

Zorca Hospitality Ltd is a limited company registered in England under company number 12897221. Our registered office is at Marrable’s Hotel, 86-88 Clerkenwell Road, London, England, EC1M 5RJ.

This privacy policy (together with our Terms and Conditions and any other documents referred to on it) set out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the General Data Protection Regulation (GDPR), the data controller in respect of this website is The Zetter . Where you make a booking with us, other companies within The Zetter will also be processing your data.


The website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


We use session cookies on our website to manage and run certain applications and functions, but these cookies expire after the user’s session in the website terminates. In addition, the Website uses:

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use additional cookies, over which we have no control.


We will collect and process the following data about you:

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.


Our terms and conditions do not allow bookings to be made by or solely on behalf of any person under the age of 16.

Where you make a booking with us, you will have the option of entering the name of any guest below the age of 16, but this is not compulsory. You should only provide personal data relating to a child under the age of 16 where you have the right to do so, and you can consent to this being stored on our system. These details will only be used by us as part of the booking process and will be stored in accordance with this policy.


When you stay at a The Zetter property, your personal data will be stored in centralised systems which are under our control and accessible by authorised staff. These systems are encrypted to ensure security. All of our systems are compliant with relevant GDPR regulations.

Unless there is good reason to retain your personal data for a longer period (such as where you remain opted in to receiving marketing communications from us), your details will remain on our centralised systems for six years after your last stay with us.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

You may also request that we delete your data. For further information on this please see the YOUR RIGHTS section below.


The Zetter will use information held about you in the following ways:

When you supply your personal data to us, you will be given the option of selecting to receiving marketing communications from either The Zetter and/or their selected third parties. Where you have agreed to receive marketing communications, you may opt out of receive such communications at any time by unsubscribing automatically or by contacting us at .

Our privacy policy states that we will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we wish to use your data for an unrelated purpose, we will notify you of this and explain the basis on which we are allowed to do so.


The Zetter might share your personal information with:

We might also disclose data to advertisers and advertising networks however we only provide them with aggregate information about our users and do not disclose information about identifiable individuals to them.

The Zetter may also disclose your personal information to third parties:


All information you provide to us is stored on our secure remote (‘cloud) servers. Any payment transactions will be encrypted using SSL technology. You can identify when SSL technology is being used by the presence of a padlock symbol in the status bar of the browser.

Where The Zetter have given you (or where you have chosen) a password which enables you to access certain parts of the website, you are responsible for keeping this password safe and confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although The Zetter will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the website; any transmission is at your own risk.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


We do not transfer your personal data outside the European Economic Area (EEA).


Right to revoke consent

If you consent to us processing personal data, you have the legal right to revoke such consent at any time. You can do so by emailing us at . This will not affect the lawfulness of any processing carried out before you withdrew your consent, and we may continue to process your data where we do not need your consent in order to process the data (e.g., in order to fulfil your booking).

Right of access to your information

If you want to know what personal data we have collected or process about you, you may request us to provide a copy of your personal data by sending an email . We will not provide you with a copy of your personal data to the extent that the rights and freedoms of others are or may be adversely affected.

Right to rectification and erasure of data, and restriction of processing

If you believe that our processing of your personal is incorrect, inaccurate, unlawful, excessive, incomplete, no longer relevant, or if you think that your data is stored longer than necessary, you may ask us to change or remove such personal data or restrict such processing activity, by sending an email to . Please note that as part of our privacy policy we may not be able to delete your personal data where we still have a legal obligation to retain it.

Right to data portability

You have the right to receive your personal data, which you have provided to us, in a structured, commonly used and machine-readable format, in accordance with the General Data Protection Regulation.

Right to object

You have the legal right to object to the processing of your personal data asper the privacy policy. We will only cease the processing if required to do so under the General Data Protection Regulation. You have the right to object at any time to our processing of your personal data for direct marketing purposes by either (i) opting out by using the option we provide in the relevant direct marketing message (e.g. an email newsletter), or (ii) by sending an email to . For the sake of clarity: without prejudice to the foregoing, we are at all times entitled to send you messages that do not constitute direct marketing.

General information relevant for all requests and queries

You must exercise your rights, as explained in this privacy policy clause, in accordance with applicable law, if and when it applies. We will solely review your request or query in light of our obligations under the Act or any other applicable data protection laws. Nothing in this Privacy Statement is intended to provide you with rights beyond or in addition to your rights as a data subject under applicable mandatory data protection law.

We will use reasonable endeavours to respond to your request as soon as is reasonably practical and usually with one month of the request. Depending on the type of request we may be entitled to extend this term by another two months if the complexity of the situation so requires. If your request is manifestly unfounded or excessive, we may either (i) charge you a fee, or (ii) refuse to process your request. With respect to access requests, we may also charge you for extra copies. If we decide not to honour your request or answer your query, we will explain our reasons for doing so in our response.


Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to . To read further about GDPR please follow Data protection: The Data Protection Act – GOV.UK (