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Join The Team

Why work for The Zetter Group?

For the Group, the guest’s experience is paramount, and while it may be the award-winning interior design or the buzzy atmosphere that the guests first notice, remarkable it is the charming, smiling and knowledgeable team that they remember after a long time they leave.

Current Vacancies Find out more about the open job opportunities within The Zetter Group

Townhouse Marylebone

Skill Requirements

Conducting Human Resources Activities

  • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary
  • Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them
  • Schedules employees to business demands and for tracks employee time and attendance
  • Verifies employees understand expectations and parameters
  • Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according
    to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable
  • Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met
  • Observes service behaviours of employees and provides feedback to individuals
  • Verifies employee recognition is taking place on all shifts
  • Participates in an on-going employee recognition program
  • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee
    problems or concerns
  • Participates in employee progressive discipline procedures.
  • Celebrates successes and publicly recognizes the contributions of team members

Salary – £28k per annum. Plus bonus scheme

Apply by emailing your CV to eljesa@thezetter.com

Housekeeping Manager in Marylebone Housekeeping Manager in Marylebone

Responsible for the daily shift operations of Housekeeping, and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget

Responsibilities

  • Verifies guest room status is communicated to the Front Desk in a timely and efficient manner
  • Inspects guestrooms on a daily basis
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
  • Inventories stock to verify adequate supplies
  • Supports and supervises an effective inspection program for all guestrooms and public space
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or
    exceed budgeted goals
  • Verifies all employees have proper supplies, equipment and uniforms
  • Communicates areas that need attention to staff and follows up to verify understanding
  • Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures
  • Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to
    produce desired results

Skill Requirements

Conducting Human Resources Activities

  • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary
  • Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them
  • Schedules employees to business demands and for tracks employee time and attendance
  • Verifies employees understand expectations and parameters
  • Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according
    to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable
  • Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met
  • Observes service behaviours of employees and provides feedback to individuals
  • Verifies employee recognition is taking place on all shifts
  • Participates in an on-going employee recognition program
  • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee
    problems or concerns
  • Participates in employee progressive discipline procedures.
  • Celebrates successes and publicly recognizes the contributions of team members

Salary – £28k per annum. Plus bonus scheme

Apply by emailing your CV to eljesa@thezetter.com

Townhouse Marylebone

Skill Requirements

Requirements

  • Basic understanding of hospitality industry
  • Demonstrated aptitude for problem solving and problem identification
  • 1 year of experience in the Hospitality sector, 4*-5* Hotel preferably
  • Attention to detail required
  • Ability to operate in a team environment
  • Excellent interpersonal skills and demonstrated maturity
  • Ability to manage multiple tasks and responsibilities at once

Salary – £19k per annum. Plus bonus scheme

Apply by emailing your CV to eljesa@thezetter.com

Housekeeping – Room Attendant in Marylebone Housekeeping – Room Attendant in Marylebone

The role involves cleaning and maintaining rooms to the highest standards and with great attention to detail. You will work along the Housekeeping supervisor to ensure that the company’s high standards of cleanliness and hygiene are met.
Our people have a unique passion and commitment for delivering excellence to the highest standard. We look for people who aspire for excellence, are loyal, committed and wish to grow and develop within an inspiring culture. This is an excellent opportunity to work with a driven and passionate team focused on providing the very best guest experience.

Responsibilities

  • Have previous experience working in housekeeping
  • Be able to communicate effectively with colleagues, managers and executives
  • Demonstrate a passion for attention to detail and excellence
  • Be career focused with ambition to learn and develop
  • Have the right to work and live in the UK (work visa, pre-settled or settled status)

Skill Requirements

Requirements

  • Basic understanding of hospitality industry
  • Demonstrated aptitude for problem solving and problem identification
  • 1 year of experience in the Hospitality sector, 4*-5* Hotel preferably
  • Attention to detail required
  • Ability to operate in a team environment
  • Excellent interpersonal skills and demonstrated maturity
  • Ability to manage multiple tasks and responsibilities at once

Salary – £19k per annum. Plus bonus scheme

Apply by emailing your CV to eljesa@thezetter.com